We believe in 100% customer satisfaction. Operated by HOK MEDICAL / SACHIN PRATAP SINGH we have a team of hardworking professionals working every day to make your experience special. Buying any products can be really tough sometimes, as you may not find your ideal one in one-go. But we accept return with following condition only;

• Return or exchange requests have to be made within 7 days of the parcel being received.
• When requesting a product return or exchange, a 360-degree opening video of the shipment must be submitted.
• No exchange or return will be accepted without a360-degree opening video.
• No returns or exchanges will be accepted non-other the mentioned above.
• To facilitate a return or exchange, customers must arrange a courier or reverse pick-up to us the defective or wrong product back.
• We do not offer free pickups for returns; instead, it is entirely dependent on mutual agreement.
• We would make a pickup request within seven working days if we agreed to accept the return.
• The exchange procedure will commence as soon as the defective or wrong products received to us or in our warehouse.

• Are there any product-specific return policies?

• We have 7 days Replacement and exchange policy

• We have 7 days return policy

• Replacement and Exchange Product will be Delivered within 7 days.

• Once refund is processed it will be credited in bank account within 5-7 working days

SHIPPING POLICY

Orders placed from Monday to Friday (excluding holidays) will be processed and shipped within 2-3 business days once payment verification has been obtained. Orders placed on Saturdays and Sundays and on public holidays, will begin processing the following business day for acceptation. All customers will receive a confirmation email when the order has been shipped. Pre-order products will need 4 weeks to be shipped. All orders are shipped via insured courier. International shipping world-wide so that we can spread the luster of our products all over the world. The exact shipping cost and delivery period for international deliveries will be worked out by our customer service team depending on the location and order value, and communicated within 2 business days of receiving the order. Once a product is shipped it will be delivered within 5-7 working days.

Shipping Fees

• Standard Shipping: Rs. 40.00 (INR Forty only) across India.
• Free Shipping: Available on orders above Rs. 1000.00 (INR One Thousand Only)

Cash on Delivery (COD)

• COD Availability: Available on a PAN India basis.
• COD Charges:
• A flat fee of Rs. 100.00 for orders below Rs. 1000.00.
• 50.00 for orders above Rs. 1000.00.
• COD Charge Waiver: COD charge waived on orders over Rs. 5000.00 with a valid coupon.
• COD Booking Fee: Rs. 100.00 must be paid online to avail the COD facility.

GST Inclusion: – All prices listed on our website include GST, ensuring transparency in your purchase.

Order Tracking: – Once your order has shipped, you will receive a tracking number via email or SMS to monitor your shipment in real time. International Shipping At this time, we are focused on shipping within India. For any special shipping needs, please reach out to our customer service.

Delivery Delays: – Unforeseen delays may occur due to weather, holidays, or other circumstances. We will notify you in case of any delay